This tests whether there is a break in the boundary cable or a problem with the cables connecting the surge protector to the transmitter or indeed the transmitter itself. If they aren’t all up, switch them up and restart the transmitter by turning it off and on again – then retest the collars. There are 4 tiny dipswitches in the back of the box – these should all be in the ‘up’ position. If the collar still doesn’t respond after all the transmitter tests have been done take the transmitter off the wall by nudging it upwards and off the screws.Turn the dial ¼ turn clockwise and repeat the collar tests above.
If all working okay, adjust the range located on the right hand side of the panel.Also make sure the transmitter is switched on. If the red light isn’t on at all – ensure the system is plugged in and the socket is working.If no alarming this could indicate a lightning strike has broken the transmitter. If both lights are on but the system isn’t working, pull the loop plug out – the green light should go out and the alarming should start (indication the loop has been broken).If the green light is not on the box should be alarming at you indicating a break in the boundary cable.Firstly check the green loop light and red power light are both on.
If it still doesn’t work put a new battery in the collar, which can be ordered from our shop. Make sure the battery cap is on securely and re-test the collar with the tester. Ensure the battery is put in the correct way: 3.0v battery for the mini collars needs to be + end up & 3.6v battery for the standard collars need to be + end down. If the collar is not beeping through the levels this means there is a battery issue. To change the training level on the collar all you need to do is hold the magnet in place, the collar will run through all the levels continuously until the magnet is removed. The long beep indicates the shock is turned off and the collar is set to audible only. This indicates the level the collar is on (1 beep=level 1 2 beeps=level2 etc.) through to level 4 on the R12 & R12m and up to level 7 on the R9 & R7m. Now using the tester place the magnet end (silver tip) to the test point on the collar – you should hear a number of beeps. For the mini collars (R7m or R12m) there will be a small ‘D’ shaped indent on the right hand side of the collar & for the large collars (R9 or R12) there will be 2 raised lines located in the same place. Firstly make sure the collar is drawing power from the battery, to do this you need to locate the test point on the collar.
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